CZA Ben de Voorman
CZA Ben de Voorman is a Dutch construction company that was struggling to handle the volume of inquiries coming through their WhatsApp Business account. They were losing potential jobs because responses took hours or even days, especially for inquiries that came in after hours.
!The Challenge
Ben was personally answering every WhatsApp message, which meant inquiries during meetings, evenings, or weekends would go unanswered for hours. Competitors who responded faster were winning jobs.
The Solution
We built a complete AI-powered dashboard with: (1) Real-time WhatsApp chat interface with AI responses, (2) Lead scoring system that rates inquiries 0-100 based on project size, urgency, and fit, (3) Automatic sync with Monday.com CRM, (4) After-hours auto-responses that capture lead details for morning follow-up.
Results
- Response time dropped from 4-24 hours to under 2 minutes
- 40% more leads captured from after-hours inquiries
- 13+ hours per week saved on repetitive responses
- Lead quality scoring helps prioritize high-value projects
- Full conversation history synced to CRM automatically
"We used to lose jobs because we couldn't respond fast enough. Now leads get answers immediately."
Tech Stack
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